Política de reembolso

Returns

We want you to love your purchase. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.

Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging with all tags attached
• Accompanied by the receipt or proof of purchase

Certain items cannot be returned, including perishable goods, custom or personalized items, and final-sale items. Please contact us if you're unsure whether your item qualifies.

How to Start a Return

1. Email us at info@orfebremadrid.com with your order number and the item(s) you'd like to return.
2. We'll send you return instructions and a return address.
3. Pack the item securely and ship it back to us.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee we'll receive your returned item.

Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-14 business days.

Exchanges

If you need to exchange an item for a different size or color, please contact us at support@orfebremadrid.com and we'll help arrange it.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos, and we'll make it right.

Contact Us

If you have any questions about our return policy, reach out to us at info@orfebremadrid.com