Thank you for shopping with Órfebre Madrid. Please read our shipping policy carefully before placing your order.
Order Processing
All orders are processed within 1–3 business days after payment has been confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high demand, order processing may take slightly longer, but we always strive to dispatch your order as quickly as possible.
Shipping & Delivery
We currently ship throughout Spain.
- Processing Time: 1–3 business days
- Estimated Delivery Time (Spain): 6–12 business days
These delivery times are estimates and are not guaranteed. While we make every effort to ensure your order arrives as quickly as possible, delivery times may occasionally be extended due to circumstances beyond our control.
In exceptional situations, such as high shipping volumes, carrier delays, customs inspections, severe weather, strikes, pandemics, natural disasters, or other unforeseen events, delivery may take up to 30 days.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow 24–48 hours for the tracking details to become available after receiving the shipping confirmation.
Delays Beyond Our Control
Órfebre Madrid is committed to providing the best possible shipping experience. However, we cannot be held responsible for delays caused by third parties or extraordinary circumstances, including but not limited to:
- Shipping carrier delays
- Extreme weather conditions
- Customs or government inspections
- Pandemics or public health emergencies
- Natural disasters
- Strikes or transportation disruptions
- Any other force majeure event
We appreciate your patience and understanding should any of these situations affect your delivery.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate the issue and assist you in finding an appropriate resolution.
Contact Us
If you have any questions regarding your order or shipment, please don't hesitate to contact our customer support team. We are always happy to help.